Delivery is from as little as £3 to addresses within in the UK – and free when you spend over £30 on our products. For delivery to the rest of the EU we charge a flat rate of £9. We ship all goods within 48 hours on confirmation of your order and payment, once shipped your order will be marked as “completed” so you know it’s on its way.
If you’re in a hurry and you need something sooner please select express delivery and we’ll aim to get your delivery to you the next day (if ordered before 2pm).
We use Royal Mail to send all of our deliveries and UK Delivery is usually within 2-5 working days. Deliveries to the rest of the EU may take slightly longer.
At Mellie Green we’re aware that it isn’t always easy buying clothes for your little ones online. We’re happy to exchange or refund purchases of any clothing within 28 days. We can either credit your account or refund directly through PayPal to your account. Please contact us as firstname.lastname@example.org stating your name and order number and we will arrange your return via Royal Mail. Please note that we do not refund postage costs to return items unless they are faulty, but we may give you a credit to use against future purchases with Mellie Green.
All returns or refund items must be returned in a resaleable condition with all tags and labels attached. We reserve the right to refuse an exchange or refund for any items which are returned damaged or not in a resaleable condition. Unfortunately for reasons of hygiene we cannot exchange any underwear, tights or teeters unless faulty.
You have the right to cancel your order before it is shipped. If you need to do this please contact us as soon as possible at email@example.com and we will halt your order. Please note, if your order is marked as “complete” in your account then it may have already been processed and dispatched, if this is the case then please follow the returns information above.
If you have any queries at all please don’t hesitate to contact us and we’ll be happy to help.