We’re aware that Royal Mail are still experiencing delays in their deliveries in some areas. Wherever possible we will ship express parcels with a next day delivery service.
Unfortunately we cannot cancel orders which have already been dispatched.
Thank you for bearing with us at this time - we appreciate your support!
We may not be able to ship some larger wooden toys outside the UK, please contact us prior to ordering so we can check delivery to your location.
Delivery is from as little as £3 to addresses within in the UK – and free when you spend over £50 on our products. For delivery to the rest of the EU we charge a flat rate of £9. We usually ship all goods within 24 hours on confirmation of your order and payment, once shipped your order will be marked as “completed” so you know it’s on its way.
If you’re in a hurry and you need something sooner please select Express Delivery and we’ll aim to get your delivery to within 1-2 days (if ordered before 2pm).
We use Royal Mail to send all of our deliveries and standard UK Delivery is usually within 3-5 working days, although during the Covid19 pandemic times may be longer. Deliveries to the rest of the EU may take longer.
International orders and Global Shipping is available from £15. If you wish to place a large order or you're looking to order larger wooden toys we suggest you get in touch with us so we can discuss the most convenient way to get your parcel to you.
International orders may be subject to additional customs charges.
Customs policies and import duties differ from country to country. Unfortunately we don’t know in advance if items ordered by our customers will be subject to import duties, as they are only charged once the parcel reaches its destination country. If your parcel does incur an import charge, this must be paid by you, the recipient of the parcel. All orders outside of the EU will need to be marked with the value of the items enclosed by law.
At Mellie Green we’re aware that it isn’t always easy buying clothes for your little ones online. We’re happy to exchange or refund purchases of any clothing within 28 days. We can either credit your account or refund directly through PayPal to your account. Please contact us at email@example.com stating your name and order number and we will await your return. Please note that we do not refund postage costs to return items unless they are faulty, but we may give you a credit to use against future purchases with Mellie Green.
All returns or refund items must be returned in a resaleable condition with all tags and labels attached. We reserve the right to refuse an exchange or refund for any items which are returned damaged or not in a resaleable condition. Unfortunately for reasons of hygiene we cannot exchange any underwear, tights or teethers unless faulty.
You have the right to cancel your order before it is shipped. If you need to do this please contact us as soon as possible at firstname.lastname@example.org and we will halt your order. Please note, if your order is marked as “complete” in your account then it may have already been processed and dispatched, if this is the case then please follow the returns information above.
If you have any queries at all please don’t hesitate to contact us and we’ll be happy to help.